Terms & Conditions

Machine Inn: Terms & Conditions

 

1. Introduction

 

These are the terms and conditions that apply when you reserve a room at the Machine Inn, Ashbourne.

 

We reserve the right to amend these terms and conditions at any time and you should therefore check them each time you make a reservation. The terms and conditions applying to your reservation will be those in place on the date that you make your reservation.

 

 

2. Reservations

 

You must be at least 18 years old to make a reservation. Those under 18 years old are not permitted to stay in the Machine Inn rooms unless a parent or guardian is also staying in the room.

 

All payments must be made in advance. We accept all major credit cards including AMEX.

  

Please check that the details of your reservation are complete and accurate before you confirm your reservation. We will not be liable for any delay or non-performance if you provide us with incorrect information.

 

We will confirm our acceptance of your reservation by sending you an email to the email address that you provide during the reservation process. The contract between us for the provision of your room and any additional services added to your reservation will be formed when you receive this email confirmation from us.

 

If you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation, please contact us to discuss. For more information on cancellation, please see section 8 Cancellation, below.

 

3. Room prices

 

Machine Inn adopts dynamic pricing, and the price of our rooms fluctuates based on demand. When you make a reservation request, we'll give you the total price for the rooms and the number of nights you've requested. The price you pay is the price quoted to you at the time you make your reservation.

Room prices are per room, per night and are inclusive of VAT at the applicable rate at the time of your reservation. If the rate of VAT changes between the date of your reservation and the date of your stay, we may adjust the rate of VAT but the price you pay will remain the same. 

 

Flexi: Card details are required at the time of booking, with full payment taken on the morning of arrival. Free cancellation up until 2:00pm on the day before arrival. If your reservation is cancelled after 2:00pm on the day before arrival, the first night is fully chargeable. Bookings can be transferred to an alternative date, changes can be made once, the booking must be within 6 months of the original date booked. Additional charges may apply if rates are higher on an alternative date chosen, than the rate on the original date booked, an amended invoice will be sent out with a new rate, payment must be made within 7 days of changing the date of the original booking.

 

Non-Refundable: Payment will be taken at the time of booking and is non-refundable and non-transferable.

 

4. Occupancy

 

You must not exceed the maximum occupancy for the room allocated to you. We reserve the right to conduct checks on occupancy and compliance with these terms. Occupancy is not transferable.

Those under 18 years old are not permitted to stay in a Machine Inn hotel unless a parent or guardian is also staying in the room. We reserve the right to request valid photographic proof of identity and age, so please bring this with you and ensure all guests under your booking bring identification, otherwise where requested you and/or your guests will not be permitted to stay.

 

5. Accessibility

 

Machine Inn rooms are accessed via narrow stairways with no lifts or stairlifts available.

 

6. Special requests

 

Although Machine Inn will try to accommodate special requests, all rooms are subject to availability.

 

7. Paying for your room

 

All payments are taken on the day before arrival, Machine Inn offers two rates: 

 

Flexi: Card details are required at the time of booking, with full payment taken on the morning of arrival. Flexi Rate allows free cancellation up until 2:00pm on the day before arrival. If your reservation is cancelled after 2:00pm on the day before arrival, the first night is fully chargeable.

 

Non-Refundable: Payment will be taken at the time of booking and is non-refundable. No date or room changes, all monies are non-transferable.

 

8. Cancellation

 

Your right to cancel

Flexi: Room bookings may be cancelled before 2:00pm United Kingdom (UK) time on the day before arrival. If you cancel your reservation before 2:00pm on the day before arrival and have paid for the room in advance by debit/credit card, a full refund will be processed to the same debit/credit card.

If you cancel a reservation after 2:00pm UK time  on the day before arrival (including any "no show") and have not already paid for the room in advance you will be charged a cancellation charge equivalent to one night's total accommodation per room booked. 

 

Non-Refundable: Room bookings may not be cancelled and/or amended for any reason (including any “no-shows”). Any money paid is non-transferable and non-refundable.

You are not entitled to cancel or withdraw from your reservation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
 

Our right to cancel

 

Your breach

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:
 

• you do not pay us when you are required to do so; or

• you breach the contract between us in any way; or

• you have previously breached the contract between us in any way.

 

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract. Where your stay had/has not yet commenced, the total payment made or to be made by you for such room shall be deemed a cancellation charge and is not for any service.

 

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, outbreak of disease, health and safety issues, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case, we will contact you to let you know as soon as possible and:
 

• if you have already paid for your room, we will refund your payment to you; or

• if you have not yet paid for your room, you will not have to make any payment to us.

 

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control. This does not affect your statutory rights.

 

9. Arrival and departure

 

Check-in time is from 2:00pm. Check-out time is by 11:00am. 

Rooms must be vacated by 11:00am on the day of departure. Failure to leave your room by this time may result in a late check-out charge of up to one night's additional accommodation charge.

 

10. Check-in online

 

Self-check-in is required for all bookings. Guests will need to download the Machine Inn app and follow the instructions to check-in. Your app will be your Bluetooth key to access your room. 

 

Please note that there is no reception desk on-site.

 

11. Machine Inn expectations of you (and your group)

 

You must not:

 

• be threatening or abusive to any of our team before, during or after your stay;

• smoke anywhere inside any Machine Inn premises. This includes the smoking of e-cigarettes. Permitted smoking areas will be identified on site. Smoking on Machine Inn premises outside of the designated smoking area will result in a £100 fine;

• engage in any unlawful activity during your stay at a Machine Inn premises (e.g. taking an illegal substance);

• cause any health and safety hazard to any of our team members or any of our guests;

• bring any pets onto Machine Inn premises, with the exception of assistance dogs;

• bring any potentially dangerous or hazardous materials or equipment onto Machine Inn premises;

• use any electrical appliances that may set off the fire alarm system, such as toasters, mini cookers or portable grills;

• tamper with any fire alarms or emergency equipment;

• utilise Machine Inn rooms to store items (personal or otherwise) which could in the sole opinion of Machine Inn cause damage to the room, or be a risk to the health and safety of staff or property;

• prevent Machine Inn management, housekeeping and/or maintenance staff from access to your Machine Inn room(s) as and when required by Machine Inn, with housekeeping permitted full access at least once every two days;

• remove, damage or destroy any Machine Inn property;

• use any of the technology provided by Machine Inn to download or access any unlawful or obscene material; or cause unreasonable disturbance to our other guests or any Machine Inn staff.

If you or your group cause damage or loss of any kind to the hotel, other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Machine Inn on demand the amount required to make good or remedy such damage or loss. For the avoidance of doubt, if Machine Inn requests that you or any member of your group are to leave the hotel following a breach of these terms and conditions, you will also be liable to pay Machine Inn on demand all costs associated with such removal. 

 

You and the members of your group must not resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Machine Inn room for sale either on its own or as part of a combined offer. Machine Inn will not honour any reservations made in this way and does not accept any liability for doing so. 

If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Machine Inn reserves the right to:

 

• cancel your reservation with immediate effect and (if appropriate) eject you from Machine Inn premises;

• cancel key cards;

• restrict access to the hotel;

• remove your items from the room and hotel, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal;

• retain all sums paid by you and/or charge you the full amount of your reservation; and/or

• refuse future reservations from you and/or refuse you entry or accommodation at any of our hotels.

 

Machine Inn will not be liable for any refund or compensation in such circumstances.

 

Machine Inn reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.

 

12. General

 

We reserve the right to:

 

• change your room allocation and/or hotel location at any point during your stay for any reason; or

• cancel any booking(s) due to health and safety concerns or full or partial closure of the hotel. In the event we have to cancel your booking(s) we will attempt to notify you and a full refund will be processed to the same debit/credit card, though it may take a few days for the funds to reach your account.

 

Your information

 

We keep your personal data safe and secure. Similar to other commercial websites, this website and the System utilises a standard technology called cookies and web server logs to collect information about how the website and/or the System is used and how to improve them. By providing information about you and your booking group when making a reservation, you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.

 

The contract

This contract is formed when we confirm your reservation is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

 

Your rights

If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

 

Our liability

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

 

We do not accept liability for failure to meet any of our obligations where such failure is due to events beyond our reasonable control.

 

If we breach these terms and conditions for reasons within our control we shall only be liable for losses that are direct losses and a reasonably foreseeable consequence of such breach.

 

Save as prohibited by applicable law, we shall not be liable whether in contract, tort (including negligence) or for breach of statutory duty, or in any other way, for any indirect or consequential losses including:

 

• loss of income, sales or revenue;

• loss of business;

• business interruption;

• loss of profits or contracts;

• loss of anticipated savings;

• loss of data;

• loss of reputation and/or goodwill; or

• wasted management or office time.

 

Where we are liable to you (save as prohibited by applicable law) our maximum liability to you whether in contract, tort (including negligence) or for breach of statutory duty shall in no event exceed the price of your reservation unless the Hotel Proprietor's Act 1956 applies, in which case our liability will be limited to the maximum prescribed under that Act.

 

Applicable law

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

 

If you are a consumer, you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any Machine Inn hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

 

If you are making a business reservation, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Machine Inn hotel.

 

Severability

If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

 

All rights not expressly granted in these terms and conditions are reserved.

 

13. Contact us

 

If you require further information or have any questions regarding our website or these terms and conditions, then please click here.